Question 1

Is my signature legally valid?

Accepted Answer

Signu provides simple electronic signatures under eIDAS Article 3(10). Under Article 25(1), they cannot be denied legal effect solely because they are electronic. Some documents may require advanced or qualified signatures. You are responsible for choosing the correct level.

Question 2

What happens if I exceed 1,000 documents?

Accepted Answer

Email hello@signu.eu before you keep sending. Signu does not charge per envelope. There is no automatic warning email yet.

Question 3

Can I export my data?

Accepted Answer

Yes. Cancel on signu.eu/billing. Signed files remain in EU archive storage. You can self-host on DocuSeal.

Question 4

What happens if Signu shuts down?

Accepted Answer

You remain the owner of your files. We will provide an export and DocuSeal self-hosting instructions.

Question 5

Where is my data hosted?

Accepted Answer

On Hetzner infrastructure in Germany or Finland. Document storage is in EU object storage.

Question 6

Do you support qualified electronic signatures?

Accepted Answer

Signu provides simple electronic signatures. For qualified signatures, use a qualified trust service.

Question 7

Who supports me?

Accepted Answer

Founder-supported helpdesk. Human support during EU business days.

Question 8

Can I try before I pay?

Accepted Answer

Open a workspace from the form. Upload a PDF and invite the signers. You have 7 days. Pay €29 a month to keep that workspace and the files. 30-day money-back. Cancel anytime. Read the compliance pack first: signu.eu/compliance-pack.

Question 9

Do my colleagues need their own plan?

Accepted Answer

No. Unlimited internal users are included. People who only sign do not need a Signu account.

Question 10

How is this different from other EU signing tools?

Accepted Answer

Many still share one database. You get your own container, logical database, and storage prefix. You pay for the workspace, not per envelope.

Question 11

Are there trackers on this website?

Accepted Answer

No third-party trackers. Self-hosted fonts. No external analytics.

Question 12

Do you migrate old signed files?

Accepted Answer

Yes. Request a private upload link from the Rescue form. Do not email signed contracts as attachments.

DPA